Cookie Policy
Effective Date: 04.06.2025 Last Updated: 11.07.2025
1. Introduction
This Cookie Policy explains how Planviah Helgesen ("we," "us," or "our") uses cookies and similar tracking technologies on our website www.planviah.com (the "Website"). This policy should be read in conjunction with our Privacy Policy and Terms of Service, which provide additional information about how we collect, use, and protect your personal information.
By continuing to use our Website, you acknowledge that you have read and understood this Cookie Policy and consent to our use of cookies in accordance with the terms set forth herein, subject to your cookie preferences and any choices you have made through our cookie consent mechanism.
Company Information:
- Business Name: Planviah Helgesen
- Address: Kringsjåveien 19, 5162 Laksevåg, Norway
- Organization Number: 935477549
- Contact Email: privacy@planviah.com
2. What Are Cookies
Cookies are small text files that are stored on your device when you visit a website. These files contain information that allows the website to recognize your device and remember certain information about your visit, such as your preferred language, login status, or other settings that make your browsing experience more convenient and personalized.
Cookies serve various purposes, including enabling basic website functionality, remembering your preferences and settings, analyzing how visitors use our Website, and providing personalized content and advertisements. They are widely used by virtually all websites to enhance user experience and provide valuable insights to website operators about user behavior and preferences.
There are different types of cookies based on their origin, duration, and purpose. First-party cookies are set directly by our Website, while third-party cookies are set by external services we use on our Website. Session cookies are temporary and are deleted when you close your browser, while persistent cookies remain on your device for a specified period or until you manually delete them.
3. Types of Cookies We Use
3.1 Essential Cookies
Essential cookies are strictly necessary for the proper functioning of our Website and cannot be disabled without severely affecting your browsing experience. These cookies enable basic functionality such as page navigation, access to secure areas of the Website, and proper form submission. They do not collect any personal information that could be used for marketing purposes or shared with third parties.
Essential cookies include those that maintain your session state while navigating through our Website, ensure secure connections when transmitting sensitive information, remember your cookie consent preferences to avoid repeatedly displaying consent banners, and provide basic security features to protect against malicious attacks and unauthorized access attempts.
3.2 Analytics Cookies
We utilize analytics cookies to collect aggregated information about how visitors interact with our Website. These cookies help us understand which pages are most popular, how users navigate through our Website, where our traffic originates from, and identify areas where we can improve user experience and Website performance.
Our primary analytics service is Google Analytics, which uses cookies to track user interactions, page views, session duration, bounce rates, and demographic information about our Website visitors. The data collected through Google Analytics is processed in accordance with Google's privacy policies and data retention practices. This information is used exclusively for Website optimization, content improvement, and understanding our audience better.
Analytics cookies also help us measure the effectiveness of our marketing campaigns, understand which referral sources bring the most valuable traffic to our Website, and identify technical issues or areas where users may be experiencing difficulties navigating our Website.
3.3 Marketing and Advertising Cookies
Marketing cookies are used to track visitors across websites and deliver targeted advertisements that are relevant to user interests and browsing behavior. These cookies collect information about your browsing habits, interests, and interactions with our Website and other websites you visit.
We use marketing cookies through Google Tag Manager and Meta Pixel to measure the effectiveness of our advertising campaigns, track conversions and user engagement with our promotional content, create remarketing audiences for targeted advertising on other platforms, analyze the performance of different marketing channels and strategies, and optimize our advertising delivery to reach users most likely to be interested in our services.
These cookies enable us to show you relevant advertisements for our services when you visit other websites or social media platforms such as Facebook and Instagram. They also help us understand which marketing messages resonate most effectively with our target audience and optimize our advertising spend for maximum effectiveness.
Important Note: Marketing cookies that track your behavior across other websites and applications are only activated when you provide explicit consent through our cookie banner or privacy settings. You can withdraw this consent at any time through your browser settings or by contacting us directly.
4. Third-Party Cookies and Services
4.1 Google Analytics
Google Analytics is our primary website analytics service, provided by Google LLC. This service uses cookies to collect and analyze information about how users interact with our Website. The information collected includes your IP address, browser type, operating system, referring website, pages visited, time spent on each page, and other usage statistics.
Google Analytics cookies help us understand user behavior patterns, identify popular content, measure Website performance, and make data-driven decisions about Website improvements. The data collected is processed according to Google's Privacy Policy and our Data Processing Agreement with Google, which ensures appropriate protection of user privacy.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, which is available for most major web browsers. Additionally, you can manage your Google Analytics preferences through Google's advertising settings and privacy controls.
4.2 Google Tag Manager
Google Tag Manager is a tag management system that allows us to efficiently manage and deploy various tracking codes, analytics tools, and marketing tags on our Website. While Google Tag Manager itself does not collect personal information, it facilitates the deployment of other services that may collect data through cookies.
Through Google Tag Manager, we manage our Google Analytics implementation, marketing pixel deployment including Meta Pixel, conversion tracking codes, and other analytics tools. This centralized approach allows us to maintain better control over our tracking implementations while ensuring compliance with privacy regulations and user consent preferences.
4.3 Meta Pixel and Facebook Marketing Tools
We implement Meta Pixel (formerly Facebook Pixel) on our Website to measure the effectiveness of our social media marketing campaigns and enable targeted advertising on Facebook and Instagram platforms. Meta Pixel is a piece of code that tracks user interactions with our Website and sends this information to Meta's advertising platform for analysis and audience creation.
Meta Pixel collects information about your visits to our Website, including pages viewed, time spent on specific pages, actions taken such as form submissions or button clicks, device and browser information, and referral sources. This data enables us to track conversions from our Facebook and Instagram advertisements, create custom audiences for remarketing campaigns, optimize our advertising delivery to users most likely to be interested in our services, and measure the return on investment for our social media marketing efforts.
The information collected by Meta Pixel is processed according to Meta's Data Policy and our Data Processing Agreement with Meta, which includes appropriate safeguards for user privacy protection. This data may be combined with information Meta has collected from other sources to provide enhanced advertising targeting and measurement capabilities.
5. Cookie Management and User Controls
5.1 Browser-Based Cookie Controls
You have comprehensive control over cookie acceptance and management through your web browser settings. Most modern browsers allow you to view all cookies stored on your device, delete specific cookies or all cookies, block cookies from specific websites or all websites, and set preferences for automatic cookie acceptance or rejection.
Each browser has different procedures for managing cookies. In Google Chrome, you can access cookie settings through Settings > Privacy and Security > Cookies and other site data. In Mozilla Firefox, navigate to Settings > Privacy & Security > Cookies and Site Data. Safari users can find cookie controls in Safari > Preferences > Privacy. Microsoft Edge users should go to Settings > Cookies and site permissions.
5.2 Cookie Consent Management
Our Website includes a cookie consent banner that appears when you first visit our Website or when we make significant changes to our cookie practices. This banner provides clear information about the types of cookies we use and allows you to make informed choices about which categories of cookies you wish to accept.
You can customize your cookie preferences by accepting all cookies, rejecting non-essential cookies, or selecting specific categories of cookies to enable or disable. Your preferences are stored locally on your device and will be remembered for future visits unless you clear your browser data or change your settings.
5.3 Withdrawing Consent
You may withdraw your consent for non-essential cookies at any time without affecting the lawfulness of processing based on consent before its withdrawal. To withdraw consent, you can adjust your browser settings to block or delete cookies, revisit our Website and modify your preferences through our cookie consent banner, or contact us directly at privacy@planviah.com to request assistance with cookie management.
Please note that disabling certain cookies may limit the functionality of our Website and may prevent us from providing you with the most relevant content and optimal user experience.
6. Impact of Disabling Cookies
6.1 Essential Cookie Restrictions
Disabling essential cookies will significantly impact your ability to use our Website effectively. Without these cookies, you may experience problems with page navigation, form submission failures, inability to access certain areas of the Website, security vulnerabilities, and loss of user preferences and settings.
We strongly recommend allowing essential cookies to ensure proper Website functionality and security. These cookies do not collect personal information for marketing purposes and are strictly necessary for basic Website operations.
6.2 Analytics Cookie Restrictions
Disabling analytics cookies will not affect your ability to use our Website, but it will prevent us from collecting valuable information about user behavior and Website performance. This may limit our ability to identify and resolve technical issues, optimize Website content and design, understand which features are most valuable to users, and make data-driven improvements to user experience.
6.3 Marketing Cookie Restrictions
Disabling marketing cookies will prevent us from providing you with personalized advertisements and measuring the effectiveness of our marketing campaigns. You may continue to see advertisements for our services on other websites and platforms, but these advertisements will not be tailored to your specific interests or browsing behavior.
7. Data Retention and Cookie Lifespan
7.1 Session Cookies
Session cookies are temporary and are automatically deleted when you close your web browser. These cookies are used primarily for maintaining your session state while navigating our Website and do not persist beyond your current browsing session.
7.2 Persistent Cookies
Persistent cookies remain on your device for a predetermined period, which varies depending on the specific cookie and its intended purpose. Google Analytics cookies typically have a retention period of twenty-four months from your last interaction with our Website. Meta Pixel cookies generally have a retention period of up to ninety days for conversion tracking and up to one hundred eighty days for custom audience creation. Other marketing cookies may have retention periods ranging from thirty days to two years, depending on the specific service and campaign requirements.
7.3 Cookie Refresh and Updates
Some cookies are automatically refreshed each time you visit our Website, effectively extending their expiration date. This ensures that frequently used websites continue to remember your preferences and provide personalized experiences during regular use.
8. International Data Transfers
8.1 Global Service Providers
Many of the third-party services we use to implement cookies operate globally and may transfer your data to countries outside the European Economic Area. This includes Google Analytics and Google Tag Manager, which may process data in the United States and other countries where Google operates data centers, and Meta Pixel, which processes data in the United States and other countries where Meta operates its advertising infrastructure.
8.2 Transfer Safeguards
When personal data is transferred internationally through our cookie implementations, we ensure that appropriate safeguards are in place to protect your privacy. Our third-party service providers are required to implement adequate technical and organizational measures to protect personal data and comply with applicable data protection regulations.
8.3 Legal Framework Compliance
All international data transfers conducted through our cookie implementations are performed in accordance with applicable data protection laws, including GDPR requirements for adequate levels of protection and appropriate safeguards for cross-border data transfers.
9. Children's Privacy and Cookie Use
Our Website and services are designed for users aged thirteen years and older. We do not knowingly collect information through cookies from children under thirteen years of age. If we become aware that we have inadvertently collected information from a child under the applicable minimum age through our cookie implementations, we will take immediate steps to delete such information and prevent further collection.
Parents and guardians who are concerned about cookie usage in relation to their children's browsing activities should review and adjust browser settings to implement appropriate restrictions and monitoring controls.
10. Legal Basis for Cookie Processing
10.1 Consent-Based Processing
For non-essential cookies, including analytics and marketing cookies, we rely on your explicit consent as the legal basis for processing. This consent is obtained through our cookie banner and consent management system, which allows you to make informed choices about cookie acceptance.
10.2 Legitimate Interest Processing
For essential cookies that are strictly necessary for Website functionality, we rely on legitimate interest as the legal basis for processing. These cookies are essential for providing the basic services you expect when visiting our Website and cannot be disabled without severely impacting functionality.
10.3 Contractual Necessity
Some cookies may be necessary to fulfill contractual obligations or provide services you have specifically requested, such as maintaining your login status or remembering items in a shopping cart during the registration or subscription process.
11. Updates to This Cookie Policy
11.1 Policy Modifications
We may update this Cookie Policy from time to time to reflect changes in our cookie practices, legal requirements, or the introduction of new technologies and services. When we make material changes to this policy, we will provide appropriate notice through our Website and other communication channels.
11.2 Notification Methods
Significant changes to our cookie practices will be communicated through prominent notices on our Website, updates to our cookie consent banner when you next visit our Website, and email notifications to registered users when appropriate and when we have your consent to send such communications.
11.3 Continued Use
Your continued use of our Website after any changes to this Cookie Policy become effective constitutes your acceptance of the updated policy terms. We encourage you to review this Cookie Policy periodically to stay informed about our cookie practices and any changes that may affect your privacy.
12. Contact Information
12.1 Cookie-Related Inquiries
If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact us at privacy@planviah.com. Our privacy team is available to assist you with cookie-related inquiries, help you understand your options for managing cookies, and address any concerns you may have about our data collection practices.
12.2 Technical Support
For technical assistance with cookie management, browser settings, or Website functionality issues related to cookie blocking, you may also contact our general support team at support@planviah.com. We are committed to helping you have the best possible experience with our Website while respecting your privacy preferences.
12.3 Postal Contact
You may also contact us by postal mail at Planviah Helgesen, Kringsjåveien 19, 5162 Laksevåg, Norway, for any cookie-related concerns or formal requests regarding our data processing practices.
13. Additional Resources
13.1 Related Policies
This Cookie Policy should be read in conjunction with our comprehensive Privacy Policy, which provides detailed information about all aspects of our data collection and processing practices, and our Terms of Service, which outline the legal terms governing your use of our Website and services.
13.2 External Resources
For additional information about cookies and privacy protection, you may consult resources provided by data protection authorities, such as the Norwegian Data Protection Authority (Datatilsynet) or the European Data Protection Board, which offer guidance on cookie usage and privacy rights.
13.3 Browser-Specific Guidance
Most web browser developers provide detailed documentation about cookie management and privacy controls. We recommend consulting your browser's help documentation or support resources for specific guidance on managing cookies and privacy settings in your preferred browser.
Document Version: This Cookie Policy was last updated on 11.07.2025 and reflects our current cookie practices and legal obligations.
By continuing to use our Website, you acknowledge that you have read, understood, and agree to our use of cookies as described in this Cookie Policy, subject to your individual consent choices and browser settings.